Terms and Conditions

Cakes Custom Creations will accept that Terms and Conditions have been read and agreed upon at time deposit is placed. 

FROM SKETCH TO CREATION

After consultation and sketch is chosen for design please be aware than when designing the cake some elements of the design may change slightly, i.e.: placement of flowers, number of flowers, etc. This is solely up to the artist and changes are made while creating that just look better than original sketch. If major changes are needed Tammi will contact you prior to these changes.  If there are items that a customer want on a cake that they possess it will be up to the customer to drop off these items. i.e. flowers, cake toppers, etc. 

PRICING

All creations are priced differently. Pricing is based on many factors such as ingredients, time, difficulty, etc. Cakes Custom creations does not price cakes per weight. Please respect these prices as they are carefully chosen for the type of creation you are looking for. 

INGREDIENTS

All edible works of art are subject to availability of ingredients. Some ingredients may cost more when out of season or in high demand. Please note that strawberries and cream cake is not able to be stacked. it is sold only as a slab cake as it is very delicate.  

Some colours such as red or blacks will change the taste of the buttercream. This is a natural process as it takes a lot of colouring to achieve these vivid colors. Tammi will let the customer know when creation is chosen if this may occur. 

COMPLAINTS/RECIPES

All edible works of art are made by the baker at her discretion and may not reflect exactly your taste. The baker will do everything possible to not let this happen. The baker uses set recipes for all edible works of art and flavors. Cakes Custom Creations will work closely with you and let you know what is best for your creation. All ingredients are available to the customer by request but not the recipe. Please be respectful of this as Cakes Custom Creations has worked very hard for years to create her recipes. 

Cakes Custom Creations will not defer from flavor options nor use another bakers recipes. Please refer to flavors for options available.

If a customer is not satisfied with there design and overall appearance, taste, etc. of their finished edible work of art Cakes Custom Creations will not refund any monies. Here at Cakes Custom Creations we work very closely with our customers right down to the very last detail to do our best to create what your vision is. 

HOME BASED BAKERY/ALLERIGIES

 Cakes Custom Creations is a home-based bakery. Every effort is taken very seriously when it come to cleanliness and health safety when creating edible works of art.  Cakes Custom Creations is NOT an allergy/gluten or vegan free zone. Although most recipes do not require use of nuts or others Cakes Custom Creations cannot guarantee a free zone. If allergies are a concern please let the baker know in advanced.

DEPOSITS/PAYMENTS/RUSH ORDER FEES/BOOKINGS/CHANGES TO CREATIONS

To place an order and secure your date and creation a 50% non refundable deposit must be made. The remainder of the payment is due on date of creation.  If payment is not made at time of pick up or delivery an additional fee of $50 will be added to monies owed. If you are having difficulty at the time monies are due please talk to Tammi and discuss further options with her.

Changes to orders may be requested up to 1 week before due date. Price may increase with changes.

Orders that are needed before 1 week may be subject to a RUSH ORDER fee of  $50+ non-refundable. If unforeseen circumstances occur please contact Tammi and discuss further options. It will be up to the discretion of the Baker for possible refund of monies due to special unforeseen circumstances.

Sometimes the date you want your creation made may be unavailable due to previous customers bookings. Cakes Custom Creations will do everything possible to create what you want when you want it. Orders that are placed earlier are easier to full fill for the day that you choose.

PAYMENT

Payment can be made through e mail money transfer to: cakes@cakescustomcreations.co

Please note that this is a .co and not .com 

It is an auto deposit. 

Cash is also excepted but only if customer delivers. 

IMPROPER CARE/CHOOSING FLAVORS FOR ELEMENTS/DAMAGES

Edible creations are baked to order and never made more than 2 days in advanced. This excludes large multi-tiered wedding cakes. (see wedding for further details.) All of Cakes Custom Creations are made with the freshest, finest ingredients and no preservatives are added. Cake based products will stay fresh for up to 5 days. Cookies will stay fresh for up to 2 weeks or preserved for a later date. All creations come with care instructions. Some types of cakes and flavors/filling may not be suitable for stacking and transporting. If certain creations are chosen Tammi will let you know that is not the greatest choice for the creation you want. No refund will be issued if damage occurs.  If weather or improper care of  your edible creation causes damage (i.e. melting on hot days, storing improperly), if facility is not adequate with temperature (i.e.: no air conditioning or set up in sunlight), setting up outside at any time NO REFUND will be issued. Tammi will work with you and let you know which edible creation is best for time of year (indoor, outdoor, hot days, cold days, etc.) Many different techniques and recipes are used too help with these issues but do NOT guarantee the creation will withstand all elements. Most cakes will show "sweating" when delivered or picked up. This occurs from the fridge and is inevitable. Fondant pieces may look wet as well. This is a normal process. If the creations is placed in a proper setting the "sweating " and fondant will eventually dry. 

Sometimes (very rarely) edible creations DO NOT go as planned and the baker may not be able to full fill your order. If this occurs a FULL refund will be given to the customer. 

DELIVERY/SETUP

 Delivery is available at a cost. For local delivery (within Hamilton/Burlington/Stoney Creek/Ancaster area) the cost is $25+. Outside this area is subject to additional charges at desecration of Cakes Custom Creations. It is very difficult to transport all edible works of art and their is NO GUARANTEE that they will not break. Cakes Custom Creations takes every single measure to not let this happen by using supports and driving very carefully, etc. If delivery is chosen an insurance is placed on your creation. A refund of 50% will be given back if  a creation is damaged and NOT fixable.  Please note that hairline cracks in fondant or buttercream do NOT constitute damage and are almost enviable due to movement of vehicle. If cracks are extremally visible or damage occurs and unable to be fixed it will be up to the desecration of Cakes Custom Creations what constitutes as damage/partial refund. If any edibles are picked up by the customer and are damaged during the customer transporting, there will be NO REFUND to the customer. Cakes Custom Creations will NOT be responsible in any form once the edible work of art is out of their hands. In the case of bad weather or unforeseen circumstances (accidents, road closures, etc.) Cakes Custom Creations may change delivery date to day before or earlier/later in day but never day after. Cakes Custom Creations will do everything possible to get your creation to you at the time it is requested.

If set up is required at the venue ( up to discretion of Cakes Custom Creations) additional charges apply. It will be up to the customer to contact the venue BEFORE delivery to set up time. Some venues may not allow outside sources. It will be up to the customer to check with there venue BEFORE order is placed as no refund will be issued if this does occur.  

PICTURES/COPYRIGHT/REVIEWS/PRIVACY POLICY.

All creations are photographed. All photos will be the property of Cakes Custom Creations and are subject to social media posts, etc. Cakes Custom Creations will never share photos with customers/people in them unless permission is granted by the customer to do so. All reviews are subject to public sharing and viewing along with first name and last initial of the customer. If the customer does not want certain things shared please let Cakes Custom Creations know at time order is placed. All creations will not be posted/shared until the day after (just in case it ruins someone surprise.)

WEDDING CAKES/CREATIONS

 Wedding creations are priced at time of inquiry. Wedding cakes are to be ordered  no later than 1 month of date of creation. If a Wedding Cake is needed before the 1 month deadline and the cake is able to be created a rush order fee of $100+ non-refundable will be charged to overall price of creation.  Set up starts at $50 and will increase due to set up time and difficulty. It will be up to the customer to contact the venue to ensure they accept outside services and allot for time the Baker needs to set up.  Wedding cakes can be very large and very delicate due to size and flavor of cake chosen. Cakes Custom Creations will not be responsible or refund any monies if a cake that is not suitable in the season of your wedding day is chosen or cake is not properly cared for once delivered or set up or if cake flavor chosen is not suitable for large multi tier stacked cakes. An example of this would be hot summer day or outdoor weddings or storing certain cakes in fridge of freezer. Each creation will come with a care card telling the customer how to take care of the cake so damage does not occur. Tammi will let you know your best options to prevent any damage. 

When placing an order for a wedding PLEASE NOTE that remaining balance is due DAY BEFORE wedding date. This is due to wedding days being so busy and hectic and to ensure that Tammi will not have to contact to on your big day. PLEASE NOTE that if payment is NOT MADE DAY BEFORE NO CREATION WILL BE DELIVERED OR PICKED UP and your order will not be refunded. Tammi will contact you DAY BEFORE with remaining balance. 

Covid 19 precautions will be met when order is being created. The baker and all staff test regularly for Covid 19.  If anyone is positive the customer whose order is affected will be informed and ALL monies will be refunded including the deposit. Gloves and hairnets will be worn at time creation is being made.